Services Online Ltd Support For Email Failure
N.B. Support for client email systems is not available by telephone
Should your email fail the following procedures apply:
- Check to see if you can see your website
- If you can see your website but your email is not working refer to the Customer Information Sheet (CIS) supplied to you by us and check all your settings including your username and password or contact your dedicated IT support company and ask them to check all your email set-ups using the Customer Information Sheet (CIS) already proved to you by us. (The most common cause of email failure is security updates to your devices) Your IT company can find additional support information on email set-up by logging in to your webmail at yourdomainname/webmail with the email address and password supplied by us in your CIS.
If you do not have an IT support company then contact WFA Support at https://wfa.support/contact who will be pleased to supply IT services direct to you.
They will advise their charges and the best procedures to complete any required work, including remote support.
N.B. Services Online Ltd are not responsible for clients’ hardware and software applications. We advise that you engage the services of a dedicated IT support company for all business systems.
- If you cannot see your website follow the Email Failure information below.
- When viewing your website, if your hosting is suspended, (you will see the message - This Account has been suspended) please check to see if you have any outstanding inovices from us. If Yes then pay the invoice immediately together with the reconnection fee as per our Terms and Conditions and email us at firstname.lastname@example.org and we will advise further. If you do not have an outstanding invoice from us please advise by email to to email@example.com for further assistance.
a) If you cannot see your website please go to www.whatismyip.com and make a note of your IP Address.
Then send an email from your personal or a generic email address to firstname.lastname@example.org together with your IP Address and your contact telephone number.
We will respond to you by telephone or email as soon as possible.
Servers are occasionally subject to failure just as any other electrical or mechanical product.
Should our server fail or the data centre have difficulties, rest assured our hosting support team and WFA support will almost certainly know about it before you do and will be working towards a solution.